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The Service Marketing Time
Main auditorium
. Leonard Berry (USA)
. Klaus Wertenboch (Germany)
. Pedro Dionísio (Portugal)
. Blackberry
. Mayo Clinic
. Sigg
. Sotheby's
. Starwood
Workshops
. Endomarketing – José Fortunato
. Marketing Pessoal – Sara Guedes
. Neurometrics – Duncan Smith
. Webmarketing – Rui Correia Nunes
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